Find answers below!
How do I activate my account?
Call us on 0800 268 324 and one of our fabulous customer services team members will help set you up.
What payment methods are available?
Our website offers credit card and bank transfer payments. Alternatively, you can call us on 0800 268 324 and pay over the phone.
How do you ship my orders?
Our default delivery company is Post Haste Couriers. Orders can also be shipped on NZ Couriers by request. Larger equipment orders will be shipped with Mainfreight.
How much does delivery cost?
We offer free shipping for all orders over $150. Any orders below that price incur a standard delivery charge of $12.50.
How long will it take for my order to arrive after I’ve made payment?
We offer overnight delivery for any orders placed before 3:30pm. Please allow an extra day for rural addresses.
How do I cancel my order?
Call us on 0800 268 324 and one of our fabulous customer services team members will help you out.
Items I’ve bought are on back-order. What now?
Don’t panic! In the rare event that an item you’ve purchased is out of stock, we’ll contact you on order day to offer an alternative solution to see you through. If your out of stock item is a matter of emergency, we’ll contact you with an alternative item and have it delivered to you overnight, with zero extra fees.
How do I create/edit my favourites list?
You can add products to your list, organise your list by category or custom headers and save the list for future reordering. If you have any problems, call us on 0800 268 324 and our helpful customer services team will walk you through it.
What if the product I’m looking for isn’t on your website?
Call us on 0800 268 324 and one of our helpful procurement team members will be able to investigate supplying it for you.
Do you offer wholesale pricing?
We can set up pricing based on your commonly ordered products. Contact us on 0800 268 324 to find out more!
What is your return policy?
We offer a 3-month returns window for wholesale customers. If we are at fault, we will arrange a return and replacement free of charge!
How do I arrange a return?
Simply call us on 0800 268 324 or email us at sales@amtech.co.nz and one of our friendly customer services team members will get things rolling for you.
I am an end user. Am I able to purchase from you?
You certainly can. Simply log in as a guest and pay by either credit card or internet banking at checkout. Please note that some products are restricted and require supplied proof of a medical license.
Still can’t find the answers your looking for? Call us on 0800 268 324 or email us at sales@amtech.co.nz!