Find answers below!

How do I activate my account?

Call us on 0800 268 324 and one of our fabulous customer services team members will help set you up.

What payment methods are available?

Our website offers credit card and bank transfer payments. Alternatively, you can call us on 0800 268 324 and pay over the phone.

How do you ship my orders?

Our default delivery company is Post Haste Couriers. Orders can also be shipped on NZ Couriers by request. Larger equipment orders will be shipped with Mainfreight.

How much does delivery cost?

We offer free shipping for all orders over $150. Any orders below that price incur a standard delivery charge of $12.50.

How long will it take for my order to arrive after I’ve made payment?

We offer overnight delivery for any orders placed before 3:30pm. Please allow an extra day for rural addresses.

How do I cancel my order?

Call us on 0800 268 324 and one of our fabulous customer services team members will help you out.

Items I’ve bought are on back-order. What now?

Don’t panic! In the rare event that an item you’ve purchased is out of stock, we’ll contact you on order day to offer an alternative solution to see you through. If your out of stock item is a matter of emergency, we’ll contact you with an alternative item and have it delivered to you overnight, with zero extra fees.

How do I create/edit my favourites list?

You can add products to your list, organise your list by category or custom headers and save the list for future reordering. If you have any problems, call us on 0800 268 324 and our helpful customer services team will walk you through it.

What if the product I’m looking for isn’t on your website?

Call us on 0800 268 324 and one of our helpful procurement team members will be able to investigate supplying it for you.

Do you offer wholesale pricing?

We can set up pricing based on your commonly ordered products. Contact us on 0800 268 324 to find out more!

What is your return policy?

We offer a 3-month returns window for wholesale customers. If we are at fault, we will arrange a return and replacement free of charge!

How do I arrange a return?

Simply call us on 0800 268 324 or email us at sales@amtech.co.nz and one of our friendly customer services team members will get things rolling for you.

I am an end user. Am I able to purchase from you?

You certainly can. Simply log in as a guest and pay by either credit card or internet banking at checkout. Please note that some products are restricted and require supplied proof of a medical license.

Still can’t find the answers your looking for? Call us on 0800 268 324 or email us at sales@amtech.co.nz!

What our clients are saying

"The decision to make Amtech our main supplier wasn’t taken lightly. This was
made with our experience of their customer service, professionalism,
knowledge and friendly, good humoured approachable staff . If they haven’t
got something they will find it for you, nothing is too much trouble. They are
just happy to help and be of service.

 

Their customer service is second to none!
This includes all of the team – whenever you place an order, it is delivered
without issue. 100% reliable. Wish we could clone them!"

 

Kay O'Grady

Charge Nurse Manager, Anglesea Accident and Urgent Medical Clinic

What our clients are saying

“The communication from every member of the Amtech team is amazing. Everyone is informed and go out of their way to meet our needs. We don’t feel like an anonymous caller at the end of the phone, but rather one who is valued and part of the Amtech team.”

 

Liz Dixon

Clinical Nurse Manager, Pakuranga Medical Centre

What our clients are saying

"Amtech have been amazing in their customer service and follow-up. I’ve switched to them as my main supplier for clinic product. It started with Mindy sending me replacement pics for my otoscope which I’d not been able to get anywhere else in New Zealand. She sent them as a gift as I only needed a few! I knew then that there was a level of care rather than just focus on financial gain. This resulted in my purchasing an amazing Fortress plinth and the support has been exceptional since.

 

I would recommend them (and have) to my colleagues without hesitation.

 

Jacquelyn Schirmer

Director, Mangawhai Osteopathy Ltd.